Privacy policy

Privacy Policy

Last Updated: [Date]

At  Dileep Kumar Jonwal , we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing and Shipping Address

  • Order and transaction details

  • Payment-related information required to process your order

  • Device, browser and website usage information

  • Information you provide when contacting Customer Support

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

The information we collect may be used to:

  • Process and deliver your orders.

  • Confirm and communicate order details.

  • Process payments and refunds.

  • Provide customer support.

  • Process returns, exchanges and cancellations.

  • Send important service-related notifications.

  • Improve our products, website and customer experience.

  • Detect and prevent fraudulent or unauthorized activities.

  • Comply with applicable laws and legal requirements.

With your consent, we may also use your contact information to send promotional offers, updates and marketing communications. You may opt out of marketing communications at any time.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways.

We do not intentionally store your complete credit card, debit card, banking password, UPI PIN or other sensitive payment credentials on our servers.

Payment information is processed securely by the applicable payment service provider according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Understand how visitors use our website.

  • Improve website performance.

  • Provide relevant content and services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to provide our services, including:

  • Payment gateway providers

  • Courier and delivery partners

  • Website and hosting service providers

  • Customer support service providers

  • Technology and security service providers

Such information will be shared only to the extent reasonably necessary to perform the relevant service.

We may also disclose information where required by law, regulation, court order, government authority, or to protect our legal rights and prevent fraud or misuse.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services.

  • Complete transactions.

  • Maintain business and transaction records.

  • Resolve disputes.

  • Prevent fraud and misuse.

  • Comply with applicable legal, tax and regulatory requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites. Customers are advised to review the privacy policies of such third-party services before providing them with personal information.

9. Children's Privacy

Our website is not intended for children to independently make purchases or provide personal information.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of information where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

To make a privacy-related request, please contact us using the details provided below.

11. Marketing Communications

If you have opted to receive promotional communications from us, we may send you information about:

  • New products

  • Special offers

  • Discounts

  • Sales

  • Promotions

  • Other relevant updates

You may unsubscribe from promotional emails or messages at any time by following the available opt-out instructions or contacting us.

Please note that you may continue to receive essential transactional or service-related communications, such as order confirmations, shipping updates and refund notifications.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable laws.

Any updated Privacy Policy will be published on this page with a revised “05-09-2026"  date.

We encourage you to review this page periodically to stay informed about how we handle your information.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Customer Support
Phone: 7240026774
Email: dileepkumarjonwal1997@gmail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.