Shipping policy

Shipping Policy

Last Updated: 5 September 2026

At Dileep Kumar Jonwal, we are committed to delivering your orders safely and conveniently. Please read the following Shipping Policy to understand our order processing, shipping, delivery, and related procedures.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed within 1–2 business days, subject to product availability and order verification.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping & Delivery

After your order has been processed, it will be handed over to our designated courier or delivery partner.

The estimated delivery time may vary depending on:

Delivery location
Product availability
Courier service
Weather conditions
Public holidays
Local restrictions
Unforeseen circumstances

An estimated delivery date may be provided at the time of order confirmation. However, delivery dates are estimates and are not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed to the customer during the checkout process before the order is placed.

Any applicable shipping charges will be clearly communicated before payment is completed.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation along with the available Courier/AWB/Tracking Number.

Customers can use the tracking information provided to monitor the status of their shipment through the applicable courier service.

5. Delivery Address

Orders will be delivered to the shipping address provided by the customer during checkout.

Customers are responsible for providing accurate and complete:

Name
Mobile Number
House/Flat Number
Street/Area
City
State
PIN Code

Dileep Kumar Jonwal will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate address information provided by the customer.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

If the customer is unavailable at the provided delivery address, the courier partner may attempt delivery again or contact the customer.

If an order is returned to us due to repeated failed delivery attempts, an incorrect address, or the customer being unavailable, additional shipping charges may apply for re-shipping the order, where applicable.

7. Delayed Delivery

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Extreme weather
Natural disasters
Transportation disruptions
Public holidays
Government restrictions
Strikes or operational disruptions
Courier-related delays
Other unforeseen circumstances

In such situations, we will make reasonable efforts to assist the customer and provide available shipment updates.

8. Damaged Package at Delivery

Customers are advised to inspect the package carefully at the time of delivery.

If the package appears visibly damaged, tampered with, or opened, please take photographs of the package and contact our Customer Support Team as soon as possible.

For damaged or defective products, customers should follow our Return & Refund Policy.

9. Wrong or Incomplete Order

If you receive:

A wrong product
A wrong size
An incorrect style
A damaged product
An incomplete order or set

please contact us within 7 days from the date of delivery.

The customer may be required to provide product and/or tag photographs for verification.

Eligible cases will be handled according to our Return & Refund Policy.

10. Cash on Delivery (COD)

Where Cash on Delivery is available, the customer must pay the applicable order amount directly to the authorized delivery partner at the time of delivery.

COD availability may vary depending on the delivery location, product, order value, and other applicable conditions.

11. International Shipping

Currently, shipping availability may be limited to selected locations.

If international shipping is offered in the future, applicable shipping charges, customs duties, taxes, and other import-related charges may be payable by the customer unless otherwise specified at checkout.